Episode 32: The deal is off!

Watch the episode, then listen to the lines and repeat
1. Anna a deal with a client in France, but now they claim they've been ripped off!
2. Maybe you should work out some new figures.
3. Work out a new price, see if you can the price of lemons.
4. But it's down to you now to make that call.
5. Tell them Tip Top Trading prides itself on quality products and good value for money.
6. And them and say they are a valued customer and their business is very important to us.
7. Tell them you can match the price of our competitors.
8. That's a nice touch, Anna, well done!
9. We pride ourselves on quality products and good value, and I think we can match Tutti Fruity's price... in fact, I know we can beat it.
10. We'll give you an extra 10% discount.
11. Trader: Oh, a bigger order. I will have to have a think about this.
Anna: Yes, of course, but please let me know as soon as you can before someone else snaps up this offer.
12. Tutti Fruity has tried to undercut our price.
13. But I think I may have saved the deal we had with International Fruit Traders in France.
14. If the deal's not complete, I think you need to get out to France and seal the deal.
15. I want you and Tom to fly out there as soon as possible and do some schmoozing.

Let's discuss
1. Have you ever experienced a situation where you thought you were getting a good deal but then found a better offer from another company? How did it make you feel?
2. Do you agree with the narrator suggesting that less profit is better than no profit? Is it always true?
3. How would you handle a situation where a customer is unhappy with the price you offered? What strategies would you use to address their concerns?
4. What do you think of Anna’s negotiation tactics in this episode?
5. Why did Paul suggest that Anna and Tom should fly to France to seal the deal in person? What are the advantages of face-to-face negotiations?
6. In your opinion, is Anna going to win the deal? What factors might influence the outcome?