Episode 14: Telephone tell-tale

Watch the episode, then listen to the lines and repeat
1. Anna, could I have a word?
2. I'm a little bit about something.
3. Let's see what to say.
4. It means the way you talk on the phone is not good enough and you have to it – to work on it to make it better.
5. I'm a bit of an expert on the phone.
6. Wow! Denise is actually being nice to Anna. Amazing! Although from what I've heard of Denise on the phone, she's only ever gossiping with friends. 👁

Let's discuss
1. What do you think about Tom’s reporting on Anna’s behaviour to Paul?
2. What would you do about Anna’s phone manner if you were Tom?
3. Were you surprised that Denise offered Anna help?
4. How good are you at talking with clients on the phone?
5. Is there anything you are concerned about at the moment?Further useful language

Giving constructive feedback

1. It would be beneficial for you to focus on...
2. It might be a good idea to pay attention to...
3. There seems to be a need for...
4. There’s room for improvement in...
5. I have some reservations about...
6. I'm slightly worried about...
7. I'm not entirely confident in...
8. I’m starting to notice some issues with…
9. I suggest you take another look at...
10. I believe there’s an opportunity to develop...
11. I'm slightly uneasy about...
12. You/we might want to consider improving...
13. You/we should probably give some thought to...
14. You/we might benefit from refining...
15. You may want to revisit...