Episode 8: Room 301

Watch the episode, then listen to the lines and repeat
1. Welcome back to Tip Top Trading, where things are a teeny bit today.
2. You should be okay Anna. After the way you Mr Lime, you should be .
3. Not only was Mr Lime satisfied that his problem would be , but we might even get some extra business from him... 👁
4. You were in a difficult situation and you it well. You remained calm, friendly and professional. So, great job. I'm really .
5. Anna, great work, I want you to the Imperial Lemon presentation.
6. First thing tomorrow we need to this .
7. Anna, you can go to the and find out what's going on in there!

Let's discuss
1. Did Anna deserve the praise? Why or why not?
2. Which is easier: to praise or to be praised?
3. How often do you praise others? What for?
4. How often are you praised by others? What for?
5. Is praise important for you? Why or why not?
6. Do you ever praise yourself? What for?More advanced vocabulary

Praising more formally

1. Your performance was exemplary. In those the challenging circumstances, you demonstrated exceptional poise and professionalism.
2. I was particularly impressed by your ability to maintain a calm demeanor while addressing complex issues with the angry client.
3. You effectively navigated a difficult situation and showcased a high level of diplomatic skill and tact.
4. Your approach was not only strategic but also thoughtful, ensuring that all potential concerns were addressed thoroughly.
5. Your ability to remain composed under pressure and engage with Mr. Lime in a constructive manner reflects a strong command of professional communication.
6. I commend you for your adept handling of the situation, which required both patience and strategic thinking.
7. Your attention to detail and dedication to getting to the root cause of the problem were instrumental in resolving the issues effectively.
8. You managed to turn a potentially confrontational encounter into a productive dialogue, which is a testament to your problem-solving skills.
9. Your performance was a perfect example of how to handle challenging interactions with grace and efficiency.

Praising less formally

1. Great job handling that tricky situation. You stayed cool and professional throughout.
2. You did an awesome job dealing with the warehouse manager. You kept your calm and got everything sorted.
3. You were fantastic under pressure. You made sure everything was in order without losing your cool.
4. I’m really impressed with how you dealt with the client’s frustration. You managed to turn the whole situation around.
5. I was impressed by how you took charge and solved the problem. You kept things smooth and straightforward.
6. You did a stellar job turning a difficult meeting into a productive one. Nice work!
7. Your approach was spot-on. You managed to deal with the issues and keep things professional.
8. You really nailed it by staying calm and sorting things out. That’s exactly what we needed.
9. You handled the situation like a pro/like a champ. Thanks for stepping up and making sure everything was sorted.